Refund and Returns Policy
Lightzeno aims to make return and refund questions straightforward. Return eligibility, available refund methods, exclusions, shipping-cost responsibilities, and processing details may depend on the order and applicable store policy.
Image: UnsplashReturns
Before sending an item back, contact support@lightzeno.com for the applicable return instructions. Please do not send an item without confirming the required steps.
Refunds
Once a return or refund request is reviewed, Lightzeno will provide information about the applicable outcome and refund method. Any processing details will be communicated with the request.
Damaged or Incorrect Items
If you receive an item that appears damaged or incorrect, contact support@lightzeno.com with your order details so the request can be reviewed and the appropriate instructions provided.
Contact Us
For return, refund, or order questions, contact Lightzeno at support@lightzeno.com.
This page provides general guidance. Please contact support before taking action so the terms applicable to your order can be confirmed.